Legal notice

Seller / Legal Entity

SHIKI Co., Ltd.

Representative Officer

LI SIQI

Address

Azure ITO 401, 2-11-1 Kosakacho, Showa-ku, Nagoya-shi, Aichi 466-0021, Japan

Phone Number

+81 80-3075-4747

(Please note: We do not offer phone support. Please contact us via email for any inquiries.)

Email Address

shikivibes@gmail.com

Customer Support Hours

Monday – Friday, 10:00 – 17:00 (JST)

(Excluding weekends and Japanese national holidays)

Sales Price

As listed on each product page (tax included).

Shipping & Handling Charges

Shipping fees vary depending on the destination country/region and the weight/dimensions of your order. The exact shipping fee will be automatically calculated and displayed at the checkout page.

Delivery Time / Processing Period

  • In-stock items: Shipped within 7 business days after order confirmation and payment completion.

  • Made-to-order / Custom items: Processing time varies by product. Please refer to the estimated shipping schedule provided individually for each product.

Accepted Payment Methods & Timing

  • Credit Cards (VISA, Mastercard, JCB, AMEX, etc.): Charged immediately upon order placement.

  • Other Payment Methods: Governed by the terms and conditions of each respective payment service provider.

Return Period

Returns are accepted only if you contact us within 7 days of receiving the product.

Refund Policy

Refunds or exchanges are accepted only for unused and unopened items. For returns due to customer preference, original shipping fees and transaction fees may be deducted from the refund amount. If a product is defective or damaged upon arrival, we will provide a full refund or send a replacement free of charge.

Return Shipping Fee Policy

  • Defective or Incorrect Items: Return shipping costs will be covered by us.

  • Customer Preference Returns: Return shipping costs shall be borne by the customer.